FAQ

The lead time for standard cell orders is 3-7 working days for fast delivery within the United States and the European Union. For custom battery packs, the estimated lead time for the entire development, production, and delivery process is 25-30 working days. However, if your battery pack has more complex technical requirements, this lead time may be extended. Please consult our team for more detailed information.

Choose XINTechPro as your supplier for energy storage solutions. Our factory excels in expertise, production capabilities, and adherence to industry standards. With streamlined logistics, we ensure timely delivery and offer flexible customization options to meet your specific needs. Trust our proven track record for reliable products and efficient service. Experience the advantages of XINTechPro: superior quality, on-time delivery, and tailored solutions.

In our products, we use cells from EVE, CATL, Gotion, REPT and other well known brands. The most important process is determining the right cells for each customer’s unique battery pack needs, and our Research & Development team is well equipped to make those determinations.

We provide a warranty of 3 years for our cells and battery packs. In the unlikely event of any defects, we will replace the batteries. However, please note that we do not offer warranty coverage for batteries that have been improperly maintained. This includes cases of incorrect polarity, improper installation, overheating during storage or usage, physical damage, fire, freezing, water damage, tampering, terminal damage, failure to properly charge the battery, or exceeding the rated charge/discharge cycles.

Absolutely! At XINTechPro, we offer customization options to meet your specific requirements. Whether it’s incorporating your company’s logo or branding elements onto the battery packs, we can handle it seamlessly. Our team of experts will work closely with you to ensure that your customization needs are met with precision and professionalism. Rest assured, we understand the importance of your brand identity and will handle it with utmost care and attention to detail. Choose XINTechPro for personalized solutions that reflect your unique brand image.

When it comes to choosing transportation methods, we at XINTechPro prioritize safety, efficiency, and cost-effectiveness. Our experienced logistics team carefully assesses various factors such as distance, volume, and urgency to determine the most suitable transportation method for your specific needs. We have established reliable partnerships with reputable shipping companies and freight forwarders, ensuring secure and timely delivery of our products. Rest assured, we will select the optimal transportation method that guarantees the safe and efficient transportation of your orders, while considering your budgetary requirements. Trust us to handle your transportation needs with utmost professionalism.

Payment Methods: T/T(support deposit card). Paypal (support credit card)
Payment Handling Fee: Payment via PayPal (4.7% extra PayPal Cost). Payment via T/T ($30 extra for each payment)

At XINTechPro, we prioritize the safe delivery of our products. We provide insurance coverage for shipments, ensuring that you are protected in case of any unforeseen circumstances during transit. Additionally, we offer a tracking number for all shipments, allowing you to monitor the progress of your order in real-time. With our insurance coverage and tracking system in place, you can have peace of mind knowing that your products will arrive safely and that you can track their journey until they reach your destination.

At XINTechPro, we utilize high-quality LiFePO4 cells in our battery packs. These cells are known for their exceptional safety, long cycle life, and high energy density. We carefully select and source LiFePO4 cells from reputable manufacturers to ensure the reliability and performance of our battery packs. Such as EVE, CATL, BYD, Gotion, Gangfeng, REPT, Topband, CALB etc.,

We are pleased to offer chargers to our valued clients who purchase batteries from us. However, we regret to inform you that we are unable to provide chargers separately for standalone purchases. Please note that we will include the cost of battery chargers in the invoice when you purchase batteries from us. For further information, we recommend consulting our team. Thank you for your understanding.

At XINTechPro, we guarantee a good quality battery pack through the following key factors:
1. Superior Cell Selection: We carefully choose high-quality lithium-ion cells from trusted suppliers known for their reliability and performance.
2. Stringent Quality Control: Our manufacturing processes adhere to strict quality control measures, ensuring consistent and precise assembly of battery packs.
3. Advanced Battery Management System (BMS): Our battery packs are equipped with an advanced BMS that provides overcurrent protection, short-circuit protection, temperature detection protection, and balancing functionality, ensuring safe and efficient operation.
4. Extensive Testing: We conduct comprehensive testing, including performance, safety, and reliability assessments, to verify the quality and durability of our battery packs.
5. Experienced and Certified Factory: Our state-of-the-art factory follows industry standards and certifications, ensuring high-quality manufacturing processes and safe transportation of our batteries.

By focusing on these factors, we guarantee that our battery packs meet the highest standards of quality, safety, and performance, providing our customers with a reliable and long-lasting energy storage solution.

Our clients have consistently praised XINTechPro for its exceptional performance and reliability. They appreciate the battery’s long lifespan, cost-effectiveness, and convenient Bluetooth monitoring capabilities. The reliable BMS system with features such as overcurrent protection, short-circuit protection, and temperature detection has been highly regarded for ensuring safety. The high energy density and long cycle life of the LiFePO4 cells used in XINTechPro packs have also received positive feedback. Overall, clients value XINTechPro for its quality, innovation, and commitment to providing reliable home energy storage solutions.